Returns & Exchanges :
Our Apothecary Standard
At Nature Skin Shop, we take pride in formulating high-performance, clinical-meets-botanical products poured in small batches. Because of the pure, bio-active nature of our ingredients, the health and safety of our customers is our highest priority.
The Unused Product Policy
For strict health, safety, and sanitary reasons, we only accept returns on items that are unopened, completely unused, and in their original packaging with all safety seals intact.
Once a skincare, haircare, or bath product has been opened or tested on the skin, it is considered contaminated and cannot be restocked or resold. Therefore, we do not issue refunds, store credit, or exchanges for any opened or used products.
How to Initiate a Return:
If you have an unopened and unused product that you would like to return, you may request a return within 30 days of your delivery date.
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Please email our Customer Care team at contact@natureskinshop.com with your Order Number and the name of the unused item you wish to return.
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If approved, we will provide you with the return shipping address. (Please note: Original shipping charges are non-refundable, and customers are responsible for return shipping costs).
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Once we receive your package and verify that the item is unopened and untouched, we will issue a full refund to your original payment method.
Damaged or Incorrect Items:
If your order arrives damaged, leaking, or you received the incorrect item, please contact us within 48 hours of delivery with a photo of the damage. We will happily and swiftly send a replacement!
